Frequently Asked Questions
Below you will find a list of questions and answers. If you don’t see the answer to your question then please give us a call on 01603 905 853 or drop us an email on our contact page and we will be happy to call you back and answer for you.
Q. Can you start my website straight away and have it completed asap?
Sometimes it is possible for us to start straight away and have it completed asap for you. It all depends on where we are on projects currently in progress. Websites are scheduled in and have often been booked weeks, and sometimes months in advance. These websites have already been given projected deadlines that we adhere to. Please, don’t see this as a negative but a positive way of showing cre8 website design are polar, in demand and your going to get a fab website.
Q. What are web space and bandwidth?
Web space is the resources available to store your website’s files and content. Every line of text, image and video has a file size and your web space is how much you can store. Bandwidth is the amount of data your website can send in a month to people visiting your website.
Q. Is all web hosting the same?
No, every company’s web hosting is completely different and the quality will vary too. Choice of hardware, automated systems, staff and experience all make a huge difference to web hosting. Take a look at our web hosting options.
Q. Can I change my website care plan?
Once you have chosen your website care plan you can change it as and when you need to but one month’s notice is required. More on our website care plans.
Q. Are your websites mobile responsive and why do they need to be?
All our websites are mobile responsive. This means your design will work perfectly on mobile devices as well as traditional PCs.
Q. Do you offer website maintenance?
Yes. We can update your website as and when you need it. All you need to do is send us an email to say what you would like to be done and we will send you a quote and wait to hear back from you. All maintenance work will be invoiced and payment must be cleared before we do the work. We also have a range of website care plans to suit your business needs. All website website care plans are rolling payments by direct debit with one month in advance and can be cancelled after the minimum term.
Q. Do I have to use your hosting?
No, you can use any hosting you like. All you need to do is check that they can host WordPress websites. We will need to know from the start who you wish to use and there will be an admin fee to setup access to our hosting and your chosen host will have 5 working days to transfer the website. However with prices, benefits and support starting from £20 per month why would you want to go anywhere else? We use a purpose built website hosting infrastructure which is unrivalled in the UK for stability and reliability. Find out more about our website care plans that include our award winning hosting.
Q. Do you renew my domain names?
Yes, if your domain names are on our system then our automated system will email you a renewal invoice prior to renewal which will need to be paid by the due date. Failure to pay will result in your domain name not being renewed.
Q. Will I own my domain name?
If you have bought a domain name and transferred it to us, or you have paid us to buy one for you then it will always belong to you as long as you pay the renewal invoice on-time.
Q. What if I don’t have a domain name?
Don’t worry, we can help you with choosing and buying the right domain name.
Q. Can I use my existing domain name or one I already own?
Yes. You can either transfer the domain to us, or ‘point’ it at your new website. If you transfer to us, we will setup emails and renew the domain name on your behalf, but if you choose to keep the domain with another host you will need to set up your own email and point the domain name to the website via an IP address we will supply to you. We can explain more when we come to this.
Q. How long will it take for my new domain name to become active?
Domains are registered as soon as you order them, however it can take between 24 and 72 hours for them to become visible on the Internet.
Q. What will you need from me?
We will need you to supply your logo in eps or png format, any images or PDFs you have, links, give us an idea about other website designs you love and hate and the text unless you’re using Kerry our recommended copywriter to do it for you. We will send you a questionnaire to fill out that will help with the process, so don’t worry. Then sit back, relax and wait for us to complete your first website draft. We’ll make sure you get what you need; that’s why we give you a great GUARANTEE – Web design you’re delighted with or you don’t pay a penny.
Q. I’m thinking about building my own website
You can build your own website, but there are a number of potential pitfalls. Clients who’ve tried to build their own site (before coming to us for a professional website) have found that – 1) they had no idea how time consuming it would be 2) they didn’t have the technical skills to get the results they wanted 3) they wasted a lot of time making seemingly small changes 4) the templates resulted in a ‘homemade’ look and feel to their site 5) their website looked too much like other people’s sites 6) their DIY site simply didn’t work in the way they (and their customers) wanted it to. Building your own website may well prove to be a false economy. Talk to us first about what you need from your website, and then you’ll be in a better position to weigh up the pros and cons.
Q. What technology do you use?
Your website will be built in WordPress, a powerful content management system. WordPress is the most popular solution for designing and building websites because it offers so many benefits and can easily grow and adapt as your business grows and your needs change.
Q. Will I be able to use WordPress?
Yes. WordPress is easy to use. You can edit a page as simply as editing a Word document and there is no need to understand any code. We also offer WordPress training videos you can access from within the CMS of your WordPress website which will teach you how to use WordPress. Take a look at our WordPress training videos.
Q. What if I don’t know how to use WordPress?
For a small yearly fee, you can purchase a subscription to our WordPress training videos. We load these up to your WordPress CMS for you to view at anytime. You can see more information here on our WordPress training videos.
Q. What happens if I break my website?
No problem. Just let us know, and we’ll just put it back to how it was before you broke it! We take daily backups of your website, so you’re always covered (please see our terms and conditions for full details). The cost of reinstating an earlier version of your website is FREE with any of our website care plans.
Q. Where will my website be hosted?
Here in the UK. As well as a great service, a UK location helps your website perform better in Google searches. More on our website hosting.
Q. Will I know how many visitors my website is getting?
We will add Google Analytics to your website so you can see how much traffic you’ve had and track who is looking at what on your website. You will need to either supply us with your Google login or give us the code we require to activate this for you. To see your website stats all you need to do is log into your Google analytics account and view them from in there or set it to email you a report.